Knowledge work is about innovation. Busywork is about religiously following the same routine.
Knowledge work requires to relentlessly learn and develop new skills and professional abilities. Busywork promotes complacency and contentment with what the people already know and how they do things.
Knowledge work is about asking tough questions. Busywork is about keeping a low profile.
Knowledge workers connect and collaborate. Busyworkers erect invisible walls and hide behind them.
Knowledge workers are eager to explore. Busyworkers feel too insecure to deviate from the status quo.
Knowledge workers are significantly more productive. Busyworkers are…always busy.
Knowledge workers develop revolutionary products, reshape organizations, and create new markets. Busyworkers clock in and clock out.
Knowledge workers are your organization’s greatest asset. Busyworkers are the heavy sandbags that drag your business down.
Who are you? Whom do you hire, develop, and promote in your team and organization?